The agency is obliged to take care of the realization of the services and the selection of service providers with the attention of good organizer, and to take care of the interests of the passengers in accordance with the professional principles of tourism. The organizer is obliged to provide the passenger with all the services specified for the individual arrangement in the program, and is responsible for any failure to perform the services or part of the services. The organizer excludes all liability in the event of changes and non-performance of services caused by force majeure as well delays in the transport vehicles, to which the carrier fails to comply with applicable regulations and international conventions.
The agency does not accept any responsibility if the diplomatic-consular mission refuses to issue an entry visa or is late in issuing a visa, or if the immigration department of a foreign country does not grant entry to a particular passenger, or for any other consequences arising out of the eventual irregularity, or loss of passenger’s travel documents. In these cases, the passenger pays the additional costs by himself.
A. EXCURIONS AND SPECIAL REQUESTS:
Excursions are additional service to the arrangements and are paid separately. Availability and prices of the excursions depend on the moment of the booking. Therefore, customers are advised to make the reservation and payment before the realization of the arrangement. If the customer has special requests, the agency should be informed before the realization of the arrangements.
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C. CUSTOMER SUPPORT:
We provide access to customer support. This service is available to make changes to current reservations, cancellations and support in emergency situations. We will do our very best to ensure your experience is positive however we are not responsible for the customer service experience directly, outcomes or terms and conditions implied by the supplier’s rules and regulations.
D. TRAVEL INSURANCE:
Travel Insurance is strongly recommended. It should be taken out when you pay the deposit. The travel insurance must be comprehensive and must cover accidents, injury, illness and death, medical and hospital expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. It is recommended that the travel insurance covers loss of deposit, cancellation, curtailment and loss of personal property.